At rusticmoods.shop, we are committed to providing high-quality rugs that will enhance your home. To ensure you are fully satisfied with your purchase, we offer a limited warranty for all our rugs.
Warranty Coverage
- Duration: Our warranty covers defects in materials and craftsmanship for a period of 1 year from the date of purchase.
- What’s Covered: The warranty covers issues such as fraying, unraveling, and fading that are caused by manufacturing defects.
- What’s Not Covered:
- Normal wear and tear
- Damage caused by misuse, accidents, or improper care
- Stains, spills, or damage caused by pets or environmental factors
How to File a Warranty Claim
If you believe your rug is eligible for a warranty claim, please follow these steps:
- Contact Us: Email our support team at [email protected] with your order number, a description of the issue, and clear photos of the damage.
- Evaluation: Our team will assess the claim and determine if the damage is covered under the warranty.
- Resolution: If approved, we will offer a replacement or a full refund, depending on the situation and availability of stock.
Important Notes
- The rug must be in its original condition and free from any modifications or alterations.
- This warranty is only valid for the original purchaser and is non-transferable.
For more information or assistance, please contact us at [email protected].