Cancellation Policy for RusticMoods.shop

Last Updated: March 27, 2025

Overview

At RusticMoods.shop (“we,” “us,” or “our”), we understand that you may need to modify or cancel your order of our rugs. This RusticMoods Cancellation Policy outlines the conditions and procedures for making changes or cancellations. By placing an order, you agree to the terms below. If you have any questions about our cancellation policy, please contact us at .

1. Conditions for Order Modification/Cancellation

  • You can request to modify or cancel your order within 12 hours of placing the order.
  • After 12 hours, your order will be processed and sent to our production team, making modifications or cancellations no longer possible. In such cases, you may request a return after receiving the order, subject to our .

2. How to Modify or Cancel an Order

To modify or cancel your order, follow these steps:

  1. Prepare Your Details: Gather the following information:
    • Your email address used for the order.
    • Order number (found in your order confirmation email).
    • Specific modification or cancellation request (e.g., change color, size, or cancel the order).
  2. Contact Us: Send an email to with the subject line: [Modify/Cancel Order + Order Number]. For example: “[Modify/Cancel Order #12345]”.
  3. Await Confirmation: We will respond within 1 business day to confirm whether your request is approved or denied.

3. Refund Policy for Cancellations/Modifications

  • Cancellations: If your cancellation request is approved, we will process a full refund within 3 business days. Note that it may take an additional 3-5 business days for the funds to appear in your account, depending on your bank or credit card provider.
  • Modifications: If your modification request is approved, any price adjustments (e.g., due to a change in product or quantity) will be reflected in a refund or additional charge. Refunds for price adjustments will also be processed within 3 business days, with an additional 3-5 business days for bank processing.
  • If your request is denied (e.g., after the 12-hour window), you may request a return after receiving the order, subject to our .

4. International Orders

This policy applies to orders within the United States. For international orders:

  • The same 12-hour window applies for modifications or cancellations.
  • If a cancellation is approved, refunds will be processed within 3 business days, but international bank processing times may vary (typically 5-10 business days).
  • If a modification or cancellation is not possible, you may request a return after receiving the order, subject to our .

For more details on international orders, please review our .

5. Contact Us

If you have any questions about this RusticMoods Cancellation Policy, please contact us at:

  • Email: [email protected]
  • Phone: +1 (713) 367 5588
  • Mailing Address: 201 North David Street,Casper, WY 82601, USA

6. Frequently Asked Questions (FAQ)

Can I cancel my order after placing it on RusticMoods.shop?
Yes, you can cancel your order within 12 hours of placement. After this period, cancellations are not possible, but you may request a return after receiving the order, subject to our Return & Refund Policy.

How do I modify or cancel my order on RusticMoods.shop?
Email us at [email protected] with your order number, email, and specific request. Use the subject line “[Modify/Cancel Order + Order Number]”.

How long does it take to process a refund for a canceled order?
Refunds for canceled orders are processed within 3 business days. It may take an additional 3-5 business days for the funds to appear in your account, depending on your bank.

Can I modify or cancel an international order?
Yes, the same 12-hour window applies for international orders. If approved, refunds will be processed within 3 business days, but international bank processing times may vary.