Return & Refund Policy for RusticMoods.shop

Last Updated: March 27, 2025

Overview

At RusticMoods.shop (“we,” “us,” or “our”), we want you to be completely satisfied with your purchase of our rugs. This RusticMoods Return & Refund Policy outlines the terms under which you may return or exchange products purchased from our website. These policies apply to orders within the United States. By placing an order, you agree to the terms below. If you have any questions about our return policy, please contact us at .

1. 30-Day Return Policy

We offer a 30-day return policy, meaning you can request a return within 30 days from the date of delivery. To be eligible for a return:

  • The item must be new only—unused, unwashed, with tags, and in its original packaging.
  • You must provide proof of purchase (e.g., order confirmation email or receipt).

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at with the following information:
    • Order number and full name.
    • Proof of purchase (e.g., order confirmation screenshot).
    • Reason for return.
    • Photo or video of the product showing any defects or issues (if applicable).
  2. Receive Instructions: If your return is approved, we will email you within 72 hours with instructions. For defective or incorrect items, we will provide a free return label (see Section 5 for details). For non-defective returns, you are responsible for the return shipping costs.
  3. Ship the Product: Package the item securely and ship it back to us using the provided label (for defective items) or a carrier of your choice (for non-defective items).
  4. Receive Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days. Note that it may take an additional 3-5 business days for the funds to appear in your account, depending on your bank or credit card provider.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please inspect your order immediately and contact us within 7 days of delivery at . Provide your order number, a photo of the item, and a description of the issue. We will evaluate the situation within 72 hours and provide a resolution, which may include a replacement (if available) or a full refund.

4. Exchanges

We only offer exchanges for defective or incorrect products. If you need to exchange an item, please email us at with the necessary details. Exchanges are subject to availability. If the requested item is not in stock, we will issue a refund instead.

5. Return Shipping Costs

  • Defective or Incorrect Products: We cover return shipping costs. A free return label will be included in the package or provided via email upon approval of your return request.
  • Non-Defective Products (e.g., Change of Mind): You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the product reaches us.
  • Wrong Product Ordered: If you ordered the wrong product, you must cover the return shipping cost.
  • Restocking Fees: We do not charge a restocking fee for returns.

Important Note: Please ensure your shipping address is accurate before placing an order. If an incorrect address results in a failed delivery, you will bear the cost of reshipment.

6. Refunds

Once we receive and inspect your return, we will notify you via email. If approved:

  • Refunds will be processed within 7 business days.
  • It may take an additional 3-5 business days for the funds to appear in your account, depending on your bank or credit card provider.
  • For defective or incorrect products, we will refund the full amount, including the original shipping cost. For non-defective returns, we will refund the product price only (original shipping costs are non-refundable).

7. Order Cancellations

You can cancel your order within 12 hours of placement for a full refund. After this period, cancellations will be treated as a “Change of Mind” return and must follow the return process outlined above. To cancel, email us at .

8. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been used, washed, or are not in their original condition.
  • Products without original packaging, tags, or accessories.
  • Sale or clearance items (unless defective).
  • Personalized or custom-made products (unless defective).
  • Gift cards.

9. International Returns

This policy applies to orders within the United States. For international orders, please contact us at for assistance. Note that:

  • Return shipping costs for non-defective products are the responsibility of the customer.
  • International returns may take longer to process due to customs procedures.
  • Customs fees, import taxes, or duties paid on the original order are non-refundable.

For more details on international shipping, please review our .

10. Contact Us

If you have any questions about this RusticMoods Return & Refund Policy, please contact us at:

  • Email: [email protected]
  • Phone: +1 (713) 367 5588
  • Mailing Address: 201 North David Street,Casper, WY 82601, USA

11. Frequently Asked Questions (FAQ)

What is the return window for RusticMoods.shop?
You can return products within 30 days from the date of delivery, provided they are new, unused, and in their original packaging.

Does RusticMoods.shop accept returns for non-defective products?
Yes, we accept returns for non-defective products within 30 days, as long as the product is new and in its original packaging. You are responsible for the return shipping costs.

How long does it take to process a refund at RusticMoods.shop?
Refunds are processed within 7 business days after we receive and inspect the returned product. It may take an additional 3-5 business days for the funds to appear in your account.

Does RusticMoods.shop provide free return shipping?
We provide free return shipping for defective or incorrect products (a free return label is included in the package or provided upon approval). For non-defective returns, you are responsible for the return shipping costs.