By placing an order through Rustic Moods, you agree to the terms below. We set these policies to ensure that you are fully aware of our return and refund procedures. These policies apply to orders within the United States.

A. 30-Day Return Policy

We have a 30-day return policy, meaning you can request a return within 30 days of receiving your order. To be eligible for a return, the item must be in the same condition that you received it—unused, unwashed, with tags, and in its original packaging. You’ll also need to provide proof of purchase.

B. No Prepaid Return Label

Our packages do not include a prepaid return label. If you need to return or exchange an item, please contact us at support@rusticmoods.shop for further instructions.

C. Return Process

To initiate a return, email us at support@rusticmoods.shop with the following information:

  • Order number and full name
  • Proof of purchase (e.g., order confirmation screenshot)
  • Reason for return
  • Photo or video of the product showing any defects or issues (if applicable)

Once we receive and confirm your return (typically within 72 hours of receipt), we will notify you via email. Approved refunds will be processed within 7 days, but it may take an additional 3-5 business days for the funds to appear in your account, depending on your bank or credit card provider.

D. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please inspect your order immediately and contact us as soon as possible at support@rusticmoods.shop. We will evaluate the issue and provide a resolution.

E. Exchanges

We only offer exchanges for defective or incorrect products. If you need to exchange an item, please email us at support@rusticmoods.shop with the necessary details.

F. Return Shipping Costs

  • Defective or incorrect products: We cover return shipping costs.
  • Non-defective products: Customers are responsible for return shipping costs.
  • Wrong product ordered: If you ordered the wrong product, you must cover the return shipping cost.
  • No restocking fee: We do not charge a restocking fee on returns.

G. Refunds

We will notify you once we receive and inspect your return. If approved, the refund will be processed within 7 days. Please note that it may take an additional 3-5 business days for your bank or credit card company to process the refund.

H. Order Cancellations

Orders can be canceled within 12 hours of placement for a full refund. After this period, cancellations will be treated as a “Change of Mind” return and follow the return process outlined above.

Important: Please ensure your shipping address is accurate before placing an order. If an incorrect address results in a failed delivery, the customer will bear the cost of reshipment.

For any further inquiries, feel free to contact us at support@rusticmoods.shop. We appreciate your support and look forward to serving you!